Privacy Policy of Simplexia LLC

Last updated: January 13, 2026

1. Identity of the Data Controller

Simplexia LLC ("Simplexia", "we", "us", "our" or the "Company") is a company incorporated as a Limited Liability Company (LLC) in the State of Delaware, United States.

This Privacy Policy describes how we collect, use, and protect personal information when you interact with our services, website, or communications.

2. Definitions

For the purposes of this Policy:

  • Personal Information: any information that identifies or may directly or indirectly identify an individual.
  • Sensitive Personal Information: information that requires a higher level of protection under applicable law.

3. Personal Information We Collect

3.1 Personal information you provide to us

In summary: We collect the personal information you voluntarily provide.

We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and services, when you participate in activities related to the services, or when you otherwise contact us.

Personal information provided by you may include:

  • Names
  • Phone numbers
  • Email addresses
  • Usernames
  • Passwords
  • Client company information
  • Technical data required for service delivery

Sensitive information. When necessary, with your consent or as permitted by applicable law, we may process:

  • Financial information (bank details, payment card data)
  • Access credentials
  • Trade secrets

Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find their privacy notice at: https://stripe.com/en-in/privacy.

All personal information you provide must be accurate and kept up to date. You must notify us of any changes to such personal information.

Publicly available information is not considered sensitive personal information.

4. How We Collect Information

We may collect personal information when:

  • A client engages our services
  • You communicate with us
  • You register on our website or platforms
  • You use tools, applications, or integrations developed by Simplexia

5. Purpose of Data Processing

Personal information may be collected:

  • Directly from the client
  • Through online forms
  • Through third-party tools, APIs, or platforms authorized by the client

In certain cases, Simplexia acts as a service provider / data processor on behalf of the client.

6. Legal Basis for Processing

We process personal information based on:

  • Performance of a contract
  • User or client consent
  • Legitimate business interests
  • Compliance with applicable U.S. legal obligations

7. Use of Personal Information

We use personal information to:

  • Provide services
  • Fulfill client contracts
  • Improve processes and solutions
  • Operational and commercial communications
  • Legal compliance and security

8. Disclosure of Information

We may share personal information in the following circumstances:

  • Service providers: third parties that help us operate, analyze, or provide the Services (e.g., hosting, analytics, communications, or payments).
  • Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or financing of the Company.
  • Affiliates and business partners: where necessary to provide the Services or requested functionalities.
  • Legal requirements: when disclosure is required by law, government authority, or legal process.
  • With your consent: for any other purpose expressly authorized by you.

We do not sell or commercially trade personal information.

9. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this document, including:

  • Service delivery
  • Compliance with contractual and legal obligations
  • Dispute resolution and enforcement of our agreements

Usage and analytics data may be retained for shorter periods unless legally required.

10. Data Deletion Requests

You may request deletion of your personal data by contacting:

Email: privacy@simplexia.com (provisional)

We will address your request within a reasonable timeframe, subject to legal and contractual requirements.

11. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction or updates
  • Request deletion
  • Object to or restrict certain processing
  • Withdraw consent where applicable

You may also opt out of promotional communications at any time by following the instructions in our communications or by contacting us directly.

When Simplexia acts as a service provider for a client, data-related requests should be directed to the respective client, unless otherwise required by law.

12. Information Security

The security of personal information is important to us. We implement reasonable technical, administrative, and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Cookies and Similar Technologies

We use cookies and similar technologies to track activity on our Services and store certain information. These technologies may include session and persistent cookies, pixels, and analytics tools.

Cookies are used to:

  • Provide essential functionality
  • Remember user preferences
  • Analyze usage and improve Service performance

You may configure your browser to reject cookies; however, some features may not be available.

14. Privacy Rights in the United States

14.1 California Residents (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • Right to know what personal information we collect
  • Right to request deletion of your personal information
  • Right to correct inaccurate information
  • Right to limit the use of sensitive personal information
  • Right not to be discriminated against for exercising your rights

Simplexia does not sell or share personal information with third parties for commercial purposes as defined by the CCPA.

Requests may be submitted via the email address indicated in the Contact section. We may request additional information to verify your identity before processing the request.

14.2 Virginia Residents (VCDPA)

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including access, correction, deletion, and objection to certain personal data processing activities.

We will respond to requests within the legally established timeframes.

15. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be published through official channels.

16. Contact

For any inquiries related to this Privacy Policy, you may contact us at:

Simplexia LLC
State of incorporation: Delaware, United States
Email: hello@simplexia.com (provisional)